Keyyo is a French provider of converged telephony services that specialises in all-inclusive, integrated telephone solutions for small to medium sized companies. It was one of the first French providers of VOIP in 2004 and since then has grown into a profitable company with over 12,500 business customers on the books.

Keyyo aims to bring innovation to its product range, for example by connecting the telephone service with popular CRM software such as Salesforce, and does this on both a general and specific need basis. It is the drive towards integrating clients business with its telephone systems that forms the basis for Keyyo’s USP and its growth plans.

In 2013, Keyyo introduced the ‘Enterprise Box’, an all-inclusive, customisable complete business communication system that is charged on a ‘per user, per unit’ basis. Options include internet/Wi-Fi, email, web security, hosted switchboard, management software, a phone, fixed rate company mobile tariff and support. Keyyo also offers a range of value added services, including remote management, pay monthly small business packages, special rate numbers including 0800 and mobile phone deals.

Keyyo’s services are flexible and scalable, automatically growing as demand increases. Customers stay in complete control of their phone services and may modify or stop functions at the touch of a button. In November 2015, Keyyo launched Communications Manager, a cloud based personalised portal with an intuitive interface. It was designed to further simplify the process of managing the systems and making changes, without being connected to the phone service itself.

Location

Keyyo is registered in Nanterre and headquartered in Clichy, just off Paris’ Boulevard Périphérique. It has rented colocation space at three data centres in Nanterre and Paris  – Level 3 and Telehouse Paris 2 (Voltaire) – one of the largest data centres in France and home to France’s France-IX.  The Level 3 data centre is itself a data centre within a data centre, taking up just one floor of the Le Capitol building.

In 2010, it took colocation space in Equinix  Saint-Denis in order to expand out of its existing data centre space which was at capacity. Keyyo commissioned Siemon’s VersaPODs in order to maximise space utilisation and improve air flow through tightly packed servers.

Energy

Keyyo rents its data centre space so has limited control over the energy efficiency of the buildings it inhabits. The data centres it does use are chosen for proximity to Keyyo’s business rather than environmental impact, however both Telecity and Equinix have strong environmental policies and invest heavily in energy saving technology.

Funding/business model

Founded in 1996, Keyyo SA is a French limited company that has been registered on the Paris AlterNext since 1998. It was refinanced in 2006 by a group of investors, including Truffle Investments, Magelio and Next Stage, a move which reduced its outstanding debt to almost zero today.  It also rebranded to Keyyo in 2008, having been known previously as Phonesystems.net.

Keyyo is currently experiencing strong growth and expects sales to exceed €24 million by the end of 2015. Its aims for the future are to bring more innovation and process integration to its telephone services, and to bring the benefits of large company systems to SMEs.

Customers and partners

Keyyo offers telephone and internet services to more than 12,500 businesses, most of who are based in France.  Some of those better known client names include AXA, MoneyGram International, Cash Converters and Hotel Murano. It also boasts excellent customer testimonies from Globalis Media Systems, Energie Formation, AJC Presse, Fiduciaire d’Expertise et de Développement, Atlinks and Group Thams.

An ambitious and innovative service provider

Keyyo has gone from strength to strength since its inception in the late 1990’s. Today it prides itself on offering ‘the whole package’ to mid-size and small companies that want to enjoy the kind of system integration only larger companies can afford. It offers value for money, flexible services and contracts and a willingness to work with clients to develop new and innovative solutions.

Where Keyyo might look less attractive is in its lack of data centres. It is resident in some of the most robust facilities in France, but in the past few years US owned Level 3 has suffered from a series of major outages that have impacted on Keyyo’s service to its clients. While Keyyo offers great SLAs, it is still at the mercy of third party infrastructure.

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